Taco Bell recently got hit with a class action lawsuit that claims the company is using “non-beef” substances. Rather than sit back and take it, the company has gone social – posting a Youtube video and respond on Twitter and Facebook as well.
What an Attorney Should Do if Hit by Bad Press via social media:
- Respond quickly and truthfully. If the complaint has any validity own up to it and explain how you corrected the situation are moving on.
- If its completely false, report the comment as abusive to any website provider who made the comment available.
- Invite questions and additional comments. Make sure you are the one who is above board, accessible and ethical.
Advertisement
Tags: bad press, Linkedin, social networking
January 29, 2011 at 6:12 pm |
Wow Taco Bell. Way to stand up for yourself!
On the other hand, I’m sad. I really like Taco Bell. Guess I’ll just stick to the chicken products!