Salt Lake City Municipal Website

Transparency:  There is streaming video of City Council meetings and they are easy to find and they also come as podcasts.  “A”

Feedback:  Its not really encouraged.  You can request a tree trimmed and the form is very simple and easy to use.  There is also a form to report fraud, abuse and waste.  It too is very easy to use.  But that’s pretty limited feedback.  Nothing about abandoned cars, potholes, graffiti, police complaints or the like.  Perhaps this reflects the cleaniness of the city but web reporting would only make it even better. “C+”

Richness of Information:  I looked for building permits and found this section quite easily.  They provide a lot of information about fee schedules, building codes, permits and applications.  They also provide online services to check on permits and applications in areas such as transportation, fire, and engineering.  “A”

Transacting business: Salt Lake City allows you to obtain a business permit online.  They also provide lots of instructional material and options including chatting with someone online.  The forms are easy to understand and use.  They could use a breadcrumb trail so you can see how much you need to do but that’s minor quibble about a very clean and simple process that few other municipalities provide.  “A”

Overall:This is an excellent website for a city any size but particularly for a relatively small city.  Its very easy to navigate with great information, easy-to-use forms and good use of online transactions.  The only downside is the relatively lack of feedback.  “A-“

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