City of Atlanta Website

City of Atlanta:

Transparency: Atlanta handles videos of it City Council the right way; they integrate the videos of council meeting with the agendas and minutes.  Its all together under one tab.  My only criticisms are that the label “legislation” is misleading as agenda meetings aren’t the same as the laws that are passed.  I would use the term “Activities.”    I also think that having the council pages on a separate website where its difficult to return to the municipal website’s homepage is a mistake as well.  B+

Feedback: Not much here.  There is a good form to report a pothole.  There is a tab for communication but its all one way; what the city wants to communicate to its citizens and not the other way around.  “C”

Richness of information:  For information about building permits for both residential and commercial, the website is quite weak.  For business permits there is simply a page with links to various approved permits and for residential permits there is a page that discusses the hours of the department.  They do not provide much information about types of permits or what’s required to obtain them. “D”

Transacting business:  It was easy to find out about apply for a business license from the “How do I” pull down on the homepage.  The link provides the forms but they must be filled out off-line and mailed to the appropriate city office.  “C+”

Overall: Atlanta’s municipal website is a mixed bag.  Decent navigation and transparency but not a lot of useful features or information.  Its time for a nice juicy site overhaul.  “C”

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