“Comcast remains near the bottom of the cable-satellite group with an overall satisfaction rating of 59. But that rating was up from 54 in 2008. The highest rating is 100. When a rating drops into the 40s, Fornell said, customers stop buying the company’s products or services…
Comcast’s 2009 rating ties Time Warner Cable Inc.’s and is significantly higher than Charter Communications Inc.’s rating.
The heavily indebted Charter, a cable company, filed for protection from creditors in Bankruptcy Court this year. Charter’s rating was 51.
DirecTV Group Inc., a provider of satellite TV, with 18 million customers, has the highest rating in the category – 71.”
Reading Tea Leaves by Randy Wilson 
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