This article outlines several ways that social media can assist claims adjusters and attorneys in preparing for property damage claims. One suggestion is to enter the loss date into YouTube and a one word description to see if there is a video of the house fire, car accident, flood damage etc.
The article goes on to make the point that comments can be very useful too in identifying potential witnesses who might fill out the story with eyewitness detail.
Reading Tea Leaves by Randy Wilson 
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