A Better Business Bureau chapter released its “dirty dozen” of the most common scams of the year and they are the usual suspects; lottery wins, work-at-home schemes, payday loans and credit repair solicitations. Identity theft came in at #7 which surprised me. I would have thought that would come in as #1.
Posts Tagged ‘Better Business Bureau’
Top scams of 2008
February 2, 2009Charter cable: Better Business Bureau’s flip-flop
January 10, 2009Two years ago BBB issued a warning about Charter entitled: “Customers doubt Charter’s commitment to service.” This week BBB released a new grading system and guess what? Charter gets an A.
Did the company really turn it around that quickly?
Well, its complicated…First, BBB admits that they are still getting numerous customers complaints about Charter such as; billing practices, referring bills to collection agencies, customer service and honoring service appointments. That doesn’t sound so great to me but BBB says the company has shown dramatic improvement. However, of the 1,269 Charter complaints supposedly “resolved” none of them are acknowledged as such by customers.
This doesn’t seem right. Its fine to acknowledge improvement but to give the company an “A” means that it shares that grade with companies with superior customer service, that aren’t getting numerous complaints. Is it possible to complain about the Better Business Bureau?
Reading Tea Leaves by Randy Wilson 