Posts Tagged ‘consumer survey’

Charter Communications get lowest customer service rating

December 30, 2008

Not just among cable companies but ALL companies according to a survey of Forrester Research.  The survey of 4,500 consumers found Charter Communication at the absolute bottom of the 114 companies surveyed in a dozen industries.  Here are some of the highlights:

*It ranked 111th for its TV service with a score of 40 out of 100.

*It ranked 114th for its Internet service with a score of 32 out of 100.

*In a category ranked “enjoyability” it ranked 20 for TV and 16 for Internet service. Again this is out of  a score of 100.

News release

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