There is “CRM” (Contact Relationship Management) and “ERM” (Enterprise Relationship Management) and now there is “NMM” (Nanny Monitoring Management). I made up the last one but I’m downloading a new plug-in that reviews my gmail account to surface people I haven’t been in touch with lately and lets me know I might want to reach out to them.
The program is call Etacts and its too soon to render a verdict.
Reading Tea Leaves by Randy Wilson 