Intuits Quickbooks 2010 now offers a CRM functionality called Customer Manager that integrates with Outlook and allows users to combine financial and contact information into one contact view.
So is Salesforce going to start offering bookkeeping software?
Frankly, I think vendors with deep expertise in one area should keep building on that success rather venture out into new territory where they don’t have as good a grasp of the market and challenges. I’d rather see Quickbooks and Salesforce partner than to confuse Quickbooks customers who have Salesforce to learn a new way to handle contact data. But that’s just me.
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Tags: Linkedin, Outlook, Quickbooks, Salesforce
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